If I were to say that new product development was a key driver in business growth and profitability, I doubt many people would fall off their chair in surprise. But as we enter an unknown future with many businesses tightening their belts, now may…

This started as an internal hot topic - why do people so often misunderstand what ‘product’ means? As we talked through various opinions, it dawned on me. The word is the problem. It’s being used to describe so many things. From our day-to-day…

Loyalty doesn't exist any more. Well, not in the traditional sense. In this consumerist world, convenience is king. We don't really care how many points you give us or how many free coffees we get. We care about how good your product or service is,…

If you haven't heard the term "Digital Transformation" I'm jealous. It's everywhere. In fact, it's almost lost all meaning and been relegated to just another buzzword. It's obvious that every organisation needs to transform in one way or another,…

I've lost count of the number of times organisations have told me they have a "fail fast, fail often" approach to delivering projects. This isn’t a new idea, but in practice, so few companies are open to systematically trying new things, making…

Over the years, I've worked with a number of FTSE 100 companies. To this day, I still have no idea how anyone gets anything done, considering most of their 9 - 5 is either in meetings, preparing for a meeting, or talking about the actions from those…